Shipping policy

Shipping Policy

We want you to be happy with your Block-To-Go purchase.

Digital Products: Because crochet patterns and other digital products are delivered electronically, digital purchases are non-refundable and cannot be returned or exchanged once delivered or accessed.

Physical Products: We accept return requests for eligible physical products within 14 days of delivery. Items must be unused and in their original condition. To request a return, please contact us through our store contact information with your order number and reason for the return. We will provide return instructions once your request has been reviewed.

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping charges, if any, are non-refundable.

If an item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery so we can work with you to resolve the issue.

Custom or Personalized Items: Custom or personalized items are not eligible for return unless they arrive damaged, defective, or incorrect.

Refunds: Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method.